Privacy Policy

J.B. Filz places great importance on the protection and confidentiality of your personal data. J.B. Filz, as the data controller, commits to complying with applicable data protection regulations, in particular Regulation (EU) No. 2016/679 of April 27, 2016 on the protection of personal data (“GDPR”).

1. Who is responsible for processing your data?

J.B. Filz KG, Bräuhof 55, 8993 Grundlsee, registered in the Liezen Commercial Register under number 36412211 and with VAT-ID ATU10225807, Email: office@jbfilz.at.

2. What data do we collect?

The term “data” refers to all personal data, i.e., all information relating to you as an identified or identifiable natural person. Only data necessary for the proper processing of our e-commerce and retail sales of the products and services offered on the website www.jbfilz.at or other purposes indicated herein are collected.

The personal data we collect include:

Your contact details (name, first name, email address, phone number, full address, etc.),
Your personal data (date of birth, gender, etc.),
Your delivery information (name / surname, street, postal code, city, country, delivery comments, etc.),
Your personal preferences, including marketing preferences (subscriptions to our newsletter, language, etc.),
Information about the products you have viewed,
Bank payment details,
Your order history,
The history of emails exchanged with customer service.

3. For what purposes do we process your data?

The processing of your personal data allows us to conduct our business relationship, provide you with the services of the website, ensure the improvement of our services, and maintain a secure environment. If the provision of certain information is necessary for the conclusion of a contract, we will inform you separately (e.g., by marking *mandatory data fields).

Your data will be processed for the following purposes:

Conducting our business relationship (Legal basis: Contract fulfillment according to Art. 6 para. 1 lit. b GDPR). This includes:
- Managing your orders, invoices, and payments;
- Managing the delivery of your orders;
- Managing customer relationships and your complaints;
Creating a customer database for loyalty campaigns, prospecting, advertising, marketing studies to improve your user experience and our services (Legal basis: Legitimate interest according to Art. 6 para. 1 lit. f GDPR in effective marketing);
Ensuring personalized navigation on the website: making our website more user-friendly and tailoring our products and services to your interests and needs (suggestions for related products by gender, history of recently viewed products, personalized recommendations) (Legal basis: Legitimate interest according to Art. 6 para. 1 lit. f GDPR in operating a user-friendly website);
For statistical purposes (Legal basis: Legitimate interest according to Art. 6 para. 1 lit. f GDPR in the statistical analysis of our business activities).
For compliance with legal accounting and retention obligations (Legal basis: Art. 6 para. 1 lit. c GDPR).

4. Who is your data intended for and how long will it be stored?

The collected personal data will be processed by authorized employees of J.B. Filz who are obligated to confidentiality, in order to provide you with the requested services and in accordance with the defined purposes. J.B. Filz commits not to sell your personal data to third parties. J.B. Filz shares your personal data with certain service providers and partners who assist J.B. Filz in providing and improving its services. These include:

Logistics and delivery service providers (freight forwarders, couriers),
Technical service provider (internet access provider, companies specializing in IT and telematics services),
Payment service providers (bank operators),
Marketing providers (companies performing marketing activities [including social media organizations], companies specializing in market research and data processing, companies offering call center services, companies offering marketing, publishing, and distribution services).

Your personal data will generally only be stored for as long as necessary for the respective processing purpose. After the shopping process is canceled, the data stored with us will be deleted. In the event of a contract being concluded, all data from the contractual relationship will be stored until the expiration of the statutory retention period (7 years). Data such as name, address, purchased goods, and date of purchase, as well as receipts, will be stored for 10 years. Storage of your personal data beyond this period is possible if necessary for the defense, exercise, or assertion of claims in pending or imminent legal disputes.

5. Newsletter

If you subscribe to our newsletter on our website, the provided data will be stored (Legal basis: Consent according to Art. 6 para. 1 lit. a GDPR). You can revoke your consent to receive our newsletter at any time with effect for the future by clicking on the link in the bottom of the received email. If you unsubscribe by clicking the unsubscribe link, your data will be deleted.

6. Cookies

Our website uses cookies to store usage-specific data. Cookies are small, often encrypted text files that are stored in your browser or on your mobile device when you visit certain websites. They are used to collect anonymous information about how users navigate our website. Cookies are also used to know the number of visitors and/or the frequency of visits to our website, especially to ensure that it works quickly. However, the obtained data is limited. It only refers to the number of pages visited, the city where the IP address for the connection to the website is located, the frequency and recurrence of visits, the duration of the visit, the browser, the operator, or the type of terminal device from which the visit takes place. Data such as the user’s last name, first name, a user ID, or the connection IP address are never collected. Cookies do not cause any damage to your computer and cannot be used to personally identify you. Note that probably only the issuer of a cookie will read or modify the information contained therein.

We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit. If you do not wish this, you can configure your browser to inform you about the setting of cookies and only allow this in individual cases. You can delete cookies that are already on your computer or disable cookies at any time. The procedure for this varies depending on the browser. Search for the instructions in Google using the search term “delete cookies Chrome” or “disable cookies Chrome” for a Chrome browser, or replace the word “Chrome” with the name of your browser, e.g., Edge, Firefox, Safari. If you generally do not allow us to use cookies, i.e., disable them via your browser settings, some functions and pages may not work as expected.

7. What rights do you have?

You have the following data subject rights in accordance with legal provisions regarding your personal data:

Information according to Art. 15 GDPR
Correction according to Art. 16 GDPR
Deletion according to Art. 17 GDPR
Restriction of processing according to Art. 18 GDPR
Objection according to Art. 21 GDPR
Data portability according to Art. 20 GDPR

If the processing of your data is based on consent, you also have the right to revoke your consent granted at any time with effect for the future.

There is no automated decision-making or profiling within the meaning of Art. 22 GDPR.

For more information on your rights, visit: https://www.dsb.gv.at/rechte-der-betroffenen. You can exercise your data subject rights by contacting: office@jbfilz.at

Furthermore, you have the right to lodge a complaint with a competent data protection supervisory authority (Art. 77 GDPR). The competent supervisory authority for Austria is the Data Protection Authority, Barichgasse 40-42, 1030 Vienna (https://www.dsb.gv.at/).

As of: March 2024